Safety & security

We are committed to fostering a culture of safety excellence - taking exceptional care of our talents, clients and attendees.

 

At mci group, the safety of our talents, clients and attendees is the highest priority. Over the years, we have worked towards a rigorous and proactive approach to risk management, building a robust safety culture involving all our stakeholders.

Emmanuel André, Group Health, Safety & Sustainability Director

“Security has become an essential and integrated part of our processes, ensuring business as usual, whatever happens.”

Emmanuel André,
Group Health, Safety & Sustainability Director

Our Strategy

Our safety and security strategy covers risk analysis, business continuity and crisis management.Our safety and security strategy covers risk analysis, business continuity and crisis management. This strategy has gradually been embedded in our processes with increasingly efficient tools.

Based in Geneva, our programme is managed by our group health, safety and sustainability director, Emmanuel Andre, a certified safety engineer.

Emmanuel oversees a team of 45 health and safety coordinators who are responsible for ensuring safe and secure operations around the world.

Safe working environments

Our offices follow security procedures that ensure safe and secure operations for our employees around the world. These include fire protection systems, first aid procedures and staff training.

There were no work-related injuries and/or fatalities and/or notifiable incidents with our employees in 2020.

Client project assessments

Our events are assessed for security, data protection, duty of care and sustainability risk through our internal audit tool and security checklists. Potential risks are managed either locally or with the help of our security experts.

We have developed basic and advanced level training for our offices and staff. For more effective training, we have used the concept of “gamification”, creating a health and safety game, educating our teams to evaluate risks and take appropriate measures.

Duty of care

We subscribed to Safeture services, which provide automated security alerts and safety information on users’ smartphones while they are abroad. By hitting the SOS button, our talents can inform our group health, safety and sustainability director of an emergency so that assistance can be provided.

Additional procedures are in place for employees travelling to high-risk destinations, and appropriate measures are taken to protect them from harm.

Data and information security

We have implemented effective policies and technical controls to safeguard all information collected throughout our operations and we are accustomed to complying with strict data protection regulations. Our group data protection officer and chief information officer regularly review our policies and standards in response to changes in our business, technology, infrastructure and regulations.

Our processes and systems are aligned with the European Union’s General Data Protection Regulation (GDPR) and we organise training sessions for our talents and local GDPR referents.

In 2020, as we moved towards more virtual and hybrid solutions for our clients, we created an internal data privacy handbook for virtual events.

Cybersecurity

In our 2020 risk assessment, cyber-attacks were identified as potential threats. We therefore initiated annual penetration testing and regular phishing tests to check for security vulnerabilities.

As part of our onboarding programme, we provide IT security training for new talents joining the group and run regular awareness campaigns on fraud and phishing alerts. All policies and best practices are readily available at any time on our intranet.

Business continuity and crisis management

mci group have developed and implemented our own business continuity plans. Our leadership teams are trained and provided with the tools necessary to perform an advanced business continuity and crisis management plan in case of an emergency. We test and train our leadership teams and project managers with crisis management live exercises several times throughout the year.

Focus on the Covid-19 pandemic

In 2020, our primary focus was on the Covid-19 pandemic and keeping our teams and operations safe.

From the first appearance of Covid-19 in China, we activated our crisis cell, led by our group health and safety director. Since then, we have developed new guidelines, methodologies and training outlining how to manage events, travel and handle remote work and return to the office safely.

In order to implement these policies, we also created and trained a global team of Covid-19 coordinators in each agency.

Our performance in 2020

Outlook

  • We are developing a new checklist process to make health and safety tracking easier and more effective.
  • We are reactivating regular event audit reports.
  • By mid-2021, we will have launched our revised data protection and IT charters which will be signed by all talents.
  • We are preparing for ISO 27001 (information security management system) and ISO 27701 (privacy information management system) certifications to be in place at the beginning of 2022.
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